Terms & Conditions
Brood Family Studio
Terms and Conditions
We want everyone who comes to Brood to have a brilliant experience. These terms explain how bookings, cancellations and payments work, and what you can expect from us when your child is in our care.
They apply to all activities run by Brood Family Studio Ltd ("Brood"), including baby and toddler classes, after school clubs, holiday and INSET day camps, parties and seasonal events.
By making a booking, you agree to these terms.
1. Bookings and payment
Confirming your place
All bookings are made through our online booking system. Your place is confirmed once your booking and payment have been received, unless you have selected an approved alternative payment method.
Places are limited and offered on a first come, first served basis.
Tax-Free Childcare and childcare vouchers
We accept Tax-Free Childcare and childcare vouchers for eligible clubs and camps.
To use these, select the Pay Later option when booking and arrange payment within 48 hours. Please include your child's name as the payment reference.
If payment hasn't arrived within 48 hours, we reserve the right to release the place.
Sibling discounts
We offer a 10% sibling discount on after school clubs and camps. This applies to brothers and sisters attending the same programme.
For baby and toddler classes, siblings have a 50% discount. Siblings under six months are welcome free of charge. Older siblings need their own booked place where the class is suitable for their age.
For everyone's safety and enjoyment, children outside the advertised age range cannot attend unless we've agreed this in advance.
2. Cancellations and refunds
We understand that plans change. Our cancellation periods reflect the limited number of places available and the staff and materials we arrange in advance.
Baby and toddler classes
Drop-in bookings: Full refund if you cancel at least 48 hours before the session.
Term bookings: Full refund if you cancel at least 14 days before the start of term.
After school clubs and holiday camps
Full refund if you cancel at least 28 days before the booked session.
If you cancel within 28 days, we will do our best to fill your place. If we're able to resell it, we'll refund you for the place we've filled, up to the amount you originally paid.
For bookings covering multiple dates, the cancellation period applies to each individual session.
Parties
A 50% deposit is required to secure your party booking and is non-refundable unless we're able to rebook your date.
The remaining balance is due seven days before your party.
If you need to cancel, please let us know as soon as possible. If we're able to rebook your date, we'll consider a refund of any payments made, taking into account costs we've already incurred. This doesn't affect your statutory rights.
Seasonal events, including the Christmas Grotto
Full refund if you cancel at least 14 days before the event. Within 14 days, tickets are non-refundable unless we're able to resell your place, in which case we'll refund you up to the amount you originally paid.
Illness and missed sessions
We can't ordinarily refund sessions missed because of illness or other personal circumstances.
For some grown-up accompanied classes, a friend may be able to take your place. Please contact us in advance so we can update the booking.
If Brood cancels
If we need to cancel a session, we'll offer an alternative date or a full refund for the affected session.
Changes to our programme
We occasionally need to make small changes to activities, teaching staff or session arrangements. We'll always aim to preserve the quality and character of the experience you've booked.
If we need to make a significant change, we'll contact you as soon as possible.
3. Coming to Brood
Classes with a grown-up
Our baby and toddler classes are designed for children to enjoy alongside a parent or carer.
One accompanying adult per child is included in the booking, unless we've agreed otherwise. This helps us manage numbers and make sure everyone has enough space.
You remain responsible for supervising your child throughout these sessions. Our teachers lead the activities, but they aren't providing childcare during grown-up accompanied classes.
After school clubs and camps
Our drop-off clubs and camps are run as Ofsted registered childcare.
Children are in our care from the point they are signed in until they are collected by an authorised adult.
Please make sure all registration information is complete and accurate, including emergency contacts, medical information and collection permissions.
Children may only be collected by adults authorised by their parent or guardian. If someone different is collecting, please tell us in advance.
We may ask for identification before releasing a child to an unfamiliar adult.
Arrival and collection times
Baby and toddler classes: the gate opens 10 minutes before the session. For safeguarding and security, we lock the gate shortly before the class begins. If you're running late, please ring the bell.
Holiday camps: drop-off is from 9am. Collection is at 4.30pm, or 4pm on Fridays.
After school clubs: collection is at 5.30pm.
Please collect your child promptly. If you're delayed, call us as soon as possible so we can reassure your child and make arrangements.
What to bring
Please send children to drop-off sessions in comfortable clothes suitable for creative activities, outdoor play and getting a little messy.
Please label your child's belongings wherever possible.
4. Health, allergies and medical needs
When to stay at home
Please don't bring your child to Brood if they're unwell or have an infectious illness that could put other children or staff at risk.
Children must be free from vomiting and diarrhoea for at least 48 hours before attending.
For other illnesses, including chickenpox, impetigo and hand, foot and mouth disease, please follow current NHS and UKHSA guidance on when children can return to childcare.
Children with a high temperature should stay at home until they are well enough to participate and no longer have a high temperature.
If your child becomes unwell during a drop-off session, we'll contact you and may ask you to collect them early.
Allergies and dietary requirements
Cooking, tasting and sharing food are an important part of what we do at Brood.
Please tell us about any food allergies, intolerances or dietary requirements when booking, and update us if anything changes.
We take allergies seriously and put appropriate precautions in place. However, because we regularly use a wide range of ingredients in our studio, we cannot guarantee an entirely allergen-free environment.
If your child has a severe allergy, we'll discuss their needs with you before they attend and agree the appropriate arrangements.
Medical conditions and medication
Please tell us about any medical conditions, additional needs or medication that could affect your child's care.
Where necessary, we'll agree an individual care plan with you.
We can only administer medication in accordance with our medication policy and with the required parental permissions.
Please don't leave medication in your child's bag without informing a member of staff.
5. Safety, care and behaviour
Our studio
We regularly assess risks in our studio, garden and activities, and take reasonable steps to keep everyone safe.
Please remove outdoor shoes in the studio and wear them when using the bathroom.
We ask all visitors to treat our equipment, materials, garden and building with care.
Some activities involve tools, cooking equipment, small parts, natural materials or ingredients that require appropriate supervision. Our teachers adapt activities to children's ages and abilities.
Accidents and first aid
A member of staff with current paediatric first aid training is available during our childcare sessions.
If your child has an accident while in our care, we'll provide appropriate first aid, record the incident and let you know.
For significant injuries or emergencies, we'll contact you as soon as possible and seek medical assistance where necessary.
Behaviour and inclusion
Brood is a place where children can explore, experiment, make mistakes and learn alongside others.
We recognise that children have different needs, personalities and ways of communicating. Our staff respond to behaviour with patience, understanding and age-appropriate support.
We expect children and adults to treat others with respect.
If a child's behaviour presents an ongoing risk to themselves or others, we'll work with their family to understand their needs and agree how best to support them.
In exceptional circumstances, where we cannot safely meet a child's needs despite reasonable adjustments, we may need to review their place.
Safeguarding
The safety and wellbeing of children are central to everything we do.
Our staff follow Brood's safeguarding policies and procedures, including reporting any concerns about a child's welfare in accordance with our legal responsibilities.
Personal belongings
Please take care of your own belongings, including bags, buggies and valuables.
We cannot accept responsibility for lost or damaged personal items unless the loss or damage is caused by our negligence or another breach of our legal obligations.
Liability
We take reasonable care to provide a safe environment and appropriately supervised activities.
Brood is not responsible for accidents, injuries or losses that are not caused by our negligence or breach of legal duty.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
6. Parties and private bookings
Our parties are planned around the age of the children, the chosen activities and the number of guests agreed at booking.
Please confirm final guest numbers, dietary requirements and any additional needs by the deadline we provide before your party.
Children must be supervised according to the arrangements agreed for your particular party. Unless we've expressly agreed to provide drop-off childcare, parents or accompanying adults remain responsible for supervising children.
7. Photography and privacy
Photographs and videos
We love capturing the things children create and the experiences they have at Brood.
We may take photographs for internal records and to share privately with families where appropriate.
We'll only use identifiable photographs or videos of your child in our marketing, website or social media with your consent.
You can withdraw marketing consent at any time by contacting us. We'll stop future use and remove material from channels we control where reasonably possible, although we may not be able to remove copies already shared by others or printed materials already distributed.
Please be considerate when taking your own photographs at Brood, and don't share images of other people's children without their permission.
Your personal information
We collect the information needed to manage bookings, communicate with families and provide safe, appropriate care.
We handle personal information in accordance with applicable data protection law.
You can read more in our Privacy Policy:
broodfamilystudio.com/privacy-policy
8. Contact and questions
If you have any questions about a booking, need to update your child's information or want to discuss their needs before attending, please get in touch.
Brood Family Studio Ltd
Registered company number 14106713
These terms were last updated: 6 October 2026